refusal cargo

In case consignee declare refuse cargo, request consignee to submit official refusal letter.

nNotice POL office and head office about refusal.

nProceed further arrangement ( change consignee/ re-export cargo/ return cargo ) according to head office and POL’s instruction base on shipper’s confirmation.

Apply cargo auction procedure with local customs office if shipper declare abandon after consignee declare refuse cargo.

Change of port

In case shipper request to C.O.D. after shipment arrived Hai Phong,

procedure should be as followings:

     - Check if cargo has been released to consignee or not. It’s

impossible to C.O.D. if consignee exchanged D/O and picked up cargo.

     - Request consignee to submit official refusal letter.

     - Follow up POL & head office’s instruction on time in order to

avoid cargo would be idle at Hai Phong. Inform POL & head office

about local charges ( demurrage charge, customs clearance charge

to export cargo, … ).

     - Make sure O.B/L be surrendered by shipper/ consignee.

     - Relay information to operation department to arrange schedule,

customs clearance after loading port office confirm collect all

charges from shipper ( included demurrage charge occurring up to

date cargo departs for export ) .

     -Confirm with POL office and head office when cargo is loaded

onboard for further document amendment.

return cargo

In case shipper/ consignee request to return cargo to loading

port, procedure should be as followings:

 Request shipper / consignee issue official request of return

cargo and acceptance of all charges occurring.

Notice POL & head office about return case.

Get rate offer for return cargo from PIC at head office.

  - Inform consignee about return rate and local charges (

demurrage charge … )

  - Make sure that O.B/L be surrendered by shipper/ consignee.

- If consignee request return cargo, consignee will be in charge

of doing customs clearance to return cargo.

  - If shipper request return cargo, relay information to operation

dept.,  will be in charge of doing customs clearance to return cargo.

     - Confirm with POL & head office after cargo departs for loading

port.

     -

Relay B/L making information to outbound document department for

issue B/L of return shipment.