The narrator, Charlie Morningstar, begins to tell a story of how the universe was created by beings called Angels, and as the narration goes on, the images shows the silhouette of her father, Lucifer Morningstar, creating fireworks, which draws the ire wrath of the angels for his behavior. The angels then created the place called Earth where they create the first humans, Adam and Lilith. Lilith rejected Adam and flees from the garden where she meet Lucifer, and fell in love. They came to Eve, Adam's new bride, to offer her an apple from a tree to bring free will to humanity, but the Earth was shattered by darkness that was unleashed by them. The angels banished Lucifer and Eve from Heaven and Earth, and into the depths of pit black and darkness realm now called Hell. While Lucifer stagnated, Lilith thrived and brought Hell to new heights, leading the angels to start the yearly Extermination, as population control for the overpopulated demons and sinners.

"Once upon a time, there was a glowing city protected by golden gates, known as Heaven. It was ruled by beings of pure light. Angels that worshipped good and shielded all from evil. Lucifer was one of these angels. He was a dreamer with fantastical ideas for all of creation. But he was seen as a troublemaker by the elders of Heaven. For they felt his way of thinking was dangerous to the order of their world. So he watched as the angels began to expand the universe in their ways. From the dust of Earth, they created Adam and Lilith. Equals as the first of mankind, but despite this, Adam demanded control, and Lilith refused to submit to his will. She fled the Garden. Drawn in by her fierce independence, Lucifer found her and the two rebellious dreamers fell deeply in love. Together, they wished to share the magic of free will with humanity, offering the Fruit of Knowledge to Adam's new bride, Eve, who gladly accepted. But this gift came with a curse. For with this single act of disobedience, evil finally found its way into the Earth. With it, a new realm of darkness and sin. And the order Heaven worked to maintain was shattered. As punishment for their reckless act, Heaven cast Lucifer and his love into the dark pit he had created, never allowing him to see the good that came from humanity, only the cruel and the wicked. Ashamed, Lucifer lost his will to dream. But Lilith thrived, empowering demonkind with her voice and her songs. And as the numbers of Hell grew, so did its power. Threatened by this, Heaven made a truly heartless decision. That every year, they would send down an army, an Extermination to ensure Hell and its sinners could never rise against them. But Lilith's hope remained. And her dream was passed down to their precious daughter, the Princess of Hell." Charlie was reading from a book. Y/N was sitting next to her. He was laying his head on her shoulder as he was listening to her story.

She smiled and kissed Y/N's cheek. As Charlie finishes narrating, she closes a book titled "The Story of Hell" and looks out to Pentagram City.

Charlie: Don't worry, Mom. I'll make you proud.

Y/N: I loved the story.

Charlie smiled and kissed Y/N's cheek.

Charlie looks out the window to a recovering Pentagram City, just as Vaggie comes into the room.

Vaggie: Charlie?

The key Charlie is holding transforms into KeeKee who scampers away, then curls up on Y/N's lap, and Charlie and Y/N turn to Vaggie in surprise.

Charlie: Aah! Oh, shit. Did you hear all that?

Vaggie: Uh, yeah. I was right there.

Vaggie points her thumb to the doorway.

Charlie: Sorry. I get pre-tty worked up after an extermination happens. The story helps...

Y/N: She reads very well.

Charlie: 😊

Vaggie smiled at the two sits down with them.

Charlie: I'm fine. Just... thinking, ya' know? Family stuff.

Vaggie: Did you hear from your mom?

Charlie shakes her head in dismay.

Vaggie: Oof.. how long has it been now?

Charlie: Not that long, only...seven.....years, off doing something important, I'm sure. But this kingdom was something she really cared about. Something I care about.

Vaggie: well, at least your not alone

Charlie: I just hope that what i'm trying to do here will work.

Y/N looked at Charlie and gave her a hug. He snuggled up with her nervously. He patted her back. Charlie smiled at Y/N gesture.

Vaggie: It will. We have faith in you

Vaggie: Alright, come on. Alastor says he has something to show us.

As Vaggie & Y/N leave, a loud bell rings throughout the city, and Charlie turns to the Bell Tower at Heaven Embassy. She looks on with sadness, knowing that it's another year before the Extermination comes again before she leaves.

- - - -
The TV turns to static before fixing itself the the program.

Alastor: Well, hello there, you wayward Sinner! Do you like blood, violence, and depravity of a sexual nature? Of course you do, that's why you're in Hell! But what would you say if I told you there was a place to stay that had none of that? Welcome to the Hazbin Hotel, a misguided path to redemption! Founded five days ago by Lucifer's delusional daughter, Charlotte Morningstar! Come place your fate in her inexperienced hands, as she tries to work through her daddy issues by fixing you! Here we offer fun things, such as somewhat functional staff and 24-hour pest control. Custom rooms, and just look at this tacky parlor! Enjoy riveting conversation with our singular resident. Wow! All this, and more at the Hazbin Hotel! And get to meet Porn star and slut, Verosika Mayday. Your last desperate attempt at salvation starts here!

The TV was showing a sinner stabbing another demon to death with a knife before Alastor caught their attention. As the camera rolls, scenes switches from the front of the Hazbin Hotel, to Charlie on camera and she waves at it before Angel Dust comes into view, putting two-fingers over the head prank behind her, to the bartender, Husk, who was clearly drunk, passing out on the ground as Niffty, the hotel maid, tries to stab and chase after a bug, and then to Angel Dust, with a support beam falling close to KeeKee, scaring the demon cat before running off, and Angel Dust flipping Alastor off. Then it cut to Verosika passionately making out with Y/N, before sticking his head between her boobs. Niffty watching Y/N with very horny lust, and then the poor drawing of the hotel before the commercial ends.

Alastor turns off the television.

Alastor: So what do you think?

On the couch, Charlie, Y/N, and Vaggie were surprised of the commercial being poorly misleading and very offensive to their nature.

Y/N: I don't know what to say. And I mean that from the bottom of my heart.

Vaggie: Well hon, I know exactly what to say. What the fuck was that?

Charlie: Uh, Yeah. One note, Alastor, I mean, first off, thank you so much for making this seriously amazing, but um, maybe the tone is a bit off. We want people to want to come here. This makes it look, um...

Vaggie: Bad. The word you're looking for is bad.

Alastor: Funny. I was going for hilarious.

Y/N: That makes the hotel look bad. And you called Verosika a slut and porn star.

Alastor: Isn't she?

Y/N: No. Not really.

Alastor: Ha! Well won't she be surprised when she sees that commercial.

Just then, Y/N's photo vibrated as he got a message from Apple.

The message: Y/N! You gotta help! Verosika saw the commercial! She's pissed! Ah! She just threw Coco out the window! Get Alastor to retract that statement! Please!!!😭😭😭😭

Y/N shivered nervously at the text. Charlie and Vaggie looked at the text as well.

Vaggie: Well Verosika doesn't find it funny, and neither do I. It didn't explain anything about how we're trying to save demons from extermination, which is the whole fucking point.

Charlie: Vaggie is right Alastor, the commercial with to let sinners know we are trying to help them.

Alastor: Well, my dear, I haven't been active in hell for some time and everyone remembers me from my radio show, the proper medium to express oneself. But you insisted on this noisy picture box advertisement.

He taps the television twice with his microphone staff.

Alastor: So I had a little fun with it.

Vaggie: Oh fun? You had a little fun with it? Well, this is not what we want to represent us. When you showed up here a week ago, you told us you would help run this hotel. Instead, you're mocking us. Nobody's gonna wanna come to a place that a powerful overlord like you thinks is a waste of time.

Y/N placed his hands on Vaggie's shoulders and rubbed them to calm her down. Vaggie looked at him and smiled. It wasn't making her feel better but she appreciated the effort and the gesture.

Angel Dust raises his hand from the couch, catching everyone's attention.

Vaggie: What?

Angel Dust: If'n you're filming a commercial, can I suggest you take better advantage of the talented celebrity you have right here?

Angel Dust takes a bottle with one arm before pointing all three arms at himself., but Vaggie doesn't like it.

Vaggie: Angel, you're a porn star.

Angel Dust: A famous porn star. I'll have the horniest sinners knocking these walls down to get in.

Vaggie: We are not filming a porn as a commercial.

Angel Dust: Why not? Sex sells don't it? I swear if you film me going at it with Mr. Shy pants ladies man here, you'd be rolling in participants willing to stay at this tacky hotel.

Angel pointed at Y/N, who immediately crawled and hid between Charlie and Vaggie.

Vaggie: Never going to happen.

Charlie: Angel, I appreciate you wanting to use your special skills to, um, attract folks to the hotel, but I really don't want to exploit you in that way.

Angel Dust: Oh, please, baby. This body was made to be exploited. I got the arms, I got the stamina, I got the legs. I got the lung capacity. Oh, I got the legs. The gag reflex, the holes, the chest fluff everyone thinks are tits.

Y/N: In my defense...they look similar.

Charlie chuckles nervously until Charlie's phone rings from Lucifer.

Charlie: Hold that thought? I'll be right back.

Angel Dust: I could keep going all night, baby.

While Angel drinks his beer, Charlie walks off, breathes nervously and answers the call.

Charlie: Hello? Dad?

Angel Dust: Hey, I have a question. If freaky face over there is so powerful, then why can't he just make people stay here?

Alastor: Oh, trust me, I can.

Alastor smiles in a mischievously creepy look with dark magic.

Husk: Why do you think I'm here?

Y/N looked over at the bar. Husk was cleaning glasses.

Husk: You actually think I'd be cleaning bottles and listening to you fucks bitch and moan all the time if he wasn't forcing me?

As Husk cleans a bottle, Niffty pops up from behind the counter with a hand raised.

Niffty: I like being forced. I want Y/N to force me.

Y/N shifted uncomfortably and Vaggie held him close.

Husk: Keep that to yourself. Nif.

Angel Dust: What? You don't love being here with me, Whiskers?

Husk: Call me Whiskers again and I'll jam that bottle down your throat.

Angel Dust: Kinky. Come on, keep talking dirty.

Y/N: P-point being, Angel makes a point. Why can't Alastor bring in more people?

Vaggie: Because sweetie, we can't force sinners to stay here. They need to choose to.

Angel Dust: I'm choosing to be here and I think it's all stupid. We're in hell, toots. That's kind of the end of the road, ain't it?

Vaggie: Well, Maybe it doesn't have to be. Just because nobody has made it out before doesn't mean it's not possible.

Y/N held Vaggie's hand and kissed her cheek. Vaggie smiled at him.

Angel Dust places a hand on Vaggie's shoulder, giving her a deadpan expression while the latter makes the same one.

Angel Dust: Hey, whatever means I can keep crashing here rent-free. Crack is expensive.

Meanwhile, Charlie, and after the phone call, she seemed really happy with the news her father brought to her.

Charlie: Yeah, I can totally, yeah. I'll head over there right away. Okay?

Charlie hangs up the phone and gasp in excitement.

Charlie: Yes...YES!

Charlie chuckles in excitement when she hears about the news until she calls Vaggie in gibberish, waving very franticly that freaks Vaggie and Y/N out.

Charlie: Vaggie! Holy Shit!

Vaggie: Ah! what?

Charlie waves her to come to her for some exciting news.

Charlie: Get over here!

Vaggie sighs happily, kisses Y/N on the head, and comes to Charlie while she is jumping around in a very happy mode. As Angel Dust drinks in the background, Vaggie meets Charlie behind.

Vaggie: What's going on?

Charlie breathes in and out to calm her nerves so she can explain, but she was explaining so fast due to her excitement.

Charlie: My dad just called, he said that the leader of the Angel Army wants to meet. He asked if I could go instead.

Charlie was hyperventilating, grabbing Vaggie to get up close. Vaggie, however, was confused since the Angels were already done with their extermination and won't be back for another year.

Vaggie: But-but the extermination just happened. What could they want this soon after-

As Vaggie went on, Charlie was in the mood to get her hotel project to work, and remains hopeful that she starts singing, Happy Day in Hell.

Charlie: ♫ I can do this! Somehow, I know it! ♫

♫ I'll get Heaven behind my plans! ♫

Vaggie: Charlie, hold on...

Charlie: ♫ There's just no way I could blow it. ♫

♫ Not this once-in-a-lifetime chance! ♫

Vaggie: It's just a meeting.

Charlie: ♫To change their minds ♫

♫ And touch their hearts♫

♫ Or... whatever angels have! ♫

Vaggie: This could be bad...

Charlie: ♫Cheer up, Vaggie! ♫

♫ This could be swell! ♫

♫Something tells me that today will be a happy day in Hell! ♫

Vaggie: Okay, but just don't... sing to them.

Just before Vaggie could warn her, Angel Dust, Alastor, Niffty, Y/N, and Keekee were already at the window where they can see Charlie singing out in the destroyed Pentagram City, as Angel Dust turns back to Vaggie still drinking from a bottle.

Angel Dust: That bitch is halfway down the street!

Vaggie: Is she—?

Angel Dust: Oh, she's dancin'!

Vaggie: Ugh, no...

Vaggie looked at Y/N in concern.

Vaggie: Y/N, I have a favor to ask you.

Y/N: Yes?

Vaggie: Please go with Charlie. I'm very worried about her.

Y/N gulped nervously and looked outside. He gulped nervously and didn't like the idea of running outside to the hell town. Vaggie held his hand and kissed his cheek.

Y/N: Can you go too?

Vaggie: No. I gotta stay here and make a new commercial.

Y/N looked uncertain and uncomfortable.

Vaggie: Please? For me?

Y/N: I...well...ok?

Vaggie smiled and kissed his cheek. Y/N began running after Charlie.

Meanwhile

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Charlie has gotten to right where she wants to be: the Heaven Embassy with the watchtower. She then looks behind her to see Y/N.

Charlie: Oh? Y/N. What are you doing here.

Y/N: Vaggie wanted me to accompany you. Plus, things like this work better when there are two people. So I came for you.

Charlie: Aww! Your so sweet!

She opens the door to peek inside.

Y/N: Hello?

Charlie and Y/N entered through the door and finds the whole embassy deserted. She walks to the front desk to check in.

Charlie: Hello?

Her voice echoed.

Y/N: Creepy.

Charlie comes to the front desk with no one but a single bell. She taps the bell to ring it, and at the instant, a golden scroll and feather ink pen floats from above over to her.

Charlie: Oh, okay...Also creepy.

Charlie then signed in.

The scroll and feather flies up before disappearing. Right then, the twin doors slide open to show Charlie and Y/N the meeting room, and she enters inside the dark room with no one around.

Charlie: Uh...hello? Is anyone here?

The lights suddenly switched on, revealing two angels at the end of the room, with one being a exorcist lieutenant, Lute and the big boss leader of the Angel Army, Adam, who is eating a rib in his hand.

Adam: 'Sup!

Charlie: Holy, shit!

Y/N: Ah!

Charlie and Y/N immediately fell down after getting surprised by the sudden appearance of two angels in the room. Charlie gets back up and readjusts herself to introduce herself properly. And she helped Y/N up.

Charlie: Hi, I'm Charlie. My dad asked me if I could meet you.

Adam: Yeah, I know.

Charlie: And this is my boyfriend, Y/N.

Adam: Nice.

Charlie: Okay, well.

Adam eats his rib like a buzzsaw.

Y/N: Sir. It's nice to meet you.

Adam: Totally. It's nice to meet you, too.

Adam reaches over to give Y/N a handshake, and as he was about to shake his hand, his hand slips right through, revealing him to be a hologram, fizzing on and off after being touched, which freaks Y/N out.

Adam: Ha! I fucking got you. Did you see that?

Adam turns to Lute. Lute nods once.

Adam: Ha. Good shit.

Charlie was trying to get something straight with Adam being a hologram.

Charlie: Uh...so, wait. You aren't here?

Adam: No, you think I'd come down there? No, I mean, I love the vibe, totally, I love your tunes. Pretty fucking hardcore, don't get me wrong. But! it's such a bummer! man. Everything down there's just so "eugh", ya know? Ew.

Adam then looked at Y/N.

Adam: Also, you look familiar. Have we met? Were you at Gods latest intervention meeting?

Y/N:...No sir.

Adam: Well, you look familiar. What do you think Lute? Lute? Lute?

However, Lute was looking at Y/N and daydreaming.

Charlie: Right. So, I'm happy we've got this opportunity to meet. There's a project that I've been working on that I really want to talk about-

Adam puts his finger on Charlie's lips to quiet her down for a moment.

Adam: Hey, hey, hey, hey, slow down. We've got time. How about we get to know each other a little. Mmm. How about lunch? You hungry?

Adam takes a plate of ribs he's been eating toward Charlie Y/N.

Adam: Here's my personal favorite. You'll love it.

Charlie: Uh...thanks.

Y/N: Yum!

Charlie went to take a piece of a rib, but her hand past right through them, also revealing to be a hologram, as they fizz on and off from the touch, and Adam laughs.

Adam: I got you too, bitch! Fuckin' hilarious!

Charlie makes a small unamused chuckle alongside Adam's hyper laughter. Y/N looked down in disappointment.

- - - - -

Meanwhile back at the Hazbin Hotel, the workers and residents were summoned by Vaggie to discuss their poorly misleading commercial. Angel Dust was constantly looking at Husk with seductive gaze while Husk was glaring daggers at him.Vaggie's feet comes into the camera before switching back to in person.

Vaggie: Okay, so, Charlie and Y/N are dealing with something very important, so while she's gone, we are making a new commercial. One that represents her vision and what we're doing here. So, we need a camera. Alastor?

Alastor snaps a finger to conjure up a camera for Vaggie; however, the camera is a folding-type old camera from the 1930s with no recording films at that time, which displeases Vaggie.

Vaggie: A video camera?

Alastor: Hmmm.

Despite his extreme distaste for modern technology, Alastor did what Vaggie requested and snaps his finger again to conjure up a video camera that was poorly used with tapes sticked together.

Vaggie: Alright! Let's do this!

She then began recording a bar scene with Husk behind the counter reading a script in his claws with Angel Dust at the opposite counter. The camera whirrs back to get a better focus of the two.

Vaggie: And...Action!

Husk carefully reads the lines on his script, bringing the script closer to read.

Husk: "Welcome to the Hazbin Hotel. Can I help with anything?"

Angel Dust: "I've been a bad boy, and I need a big, strong daddy to put me in my place...On the path to redemption."

Husk groans with displeasure and read the script again.

Husk: "Well, you come—"

Angel Dust: "Oh, yes!"

Husk:..."to the right place."

Vaggie has had it, and stops recording.

Vaggie: Cut! Okay, Angel, I need you to be less horny if possible, and Husk, can you maybe not have a script in front of your face.

Husk: I ain't no act! I can't memorize this shit!

Angel Dust: Well, we can improv this shit, baby cakes. Rrawwr.

Angel Dust purrs seductively.

Husk was getting irritated by Angel Dust and shoved him out of the counter hard.

Husk: Whoops.

Husk grabs a bottle and drinks it.

Vaggie: Come on, Husk.

- - - -

Back at Y/N and Charlie's meeting with Adam, Charlie looked bored, propping her head on Y/N's shoulder while listening to Adam exaggeratingly boosted himself and his sex life. Y/N looked unamused.

Adam: So, I was playin' this gig, and for some fuckin' reason, this virtue chick was diggin' on the drummer, and it was all like, "do you know who I am? I'm fuckin' Adam. I'm the original dick!"

He was pointing to his penis down the table.

Adam: All dicks descended from me. You think you want drummer dick? No way! I'm the Dick-fuckin' master! So, anyway, then we fucked, and it was awesome. What'd you do this weekend? And seriously, who's the guy? He looks familiar.

Y/N yawned tired.

Y/N: Y/N wanna go night night.

Charlie smiled at Y/N.

Charlie: Ok. You can go night night.

Y/N yawned and snuggled up with Charlie. Lute was mentally screaming how cute this looked.

- - - -
Y/N only got sleep for twenty minutes before waking up.

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Y/N stumbled back as he and Charlie were thrown out.

Y/N: What the hell was that?

- - - -

Y/N held Charlie's hand as they walked back to the hotel. Charlie explained everything that happened and what all happened while he was napping.

Vaggie: Y/N! Charlie!

Vaggie ran over and hugged them both.

Vaggie: How did it go? Did they listen?

Y/N:... something along those lines.

Vaggie then grabbed their hands, telling them both she had something to show them.

Vaggie and the group had finished their commercial. With some home from alastor with a promise that he would never have to work on TV again.

They would've seen it unless it the news hadn't popped up.

Katie Killjoy: Breaking news in Hell! Today, we have just received word from the Heaven Embassy that the next Extermination is happening sooner than ever before. Do you know what that means, Tom?

Tom Trench: No, what does that mean, Katie?

Katie Killjoy: It means we're all royally fucked!

Screaming can be heard from Sinners as the time on the Clock Tower reduces to 176 days till the next Extermination.

Angel: Wait, what? Why?!

- - -

A drone scours an area until they found a dead Exorcist corpse with its head missing. The drone scans the corpse.

Lute: We found the body, sir. They've never managed to kill one of us before. We should just go down there now and destroy them!

Adam: No, no. We can't risk them catching on. But, don't worry, when we come back, there won't be a demon left alive to pull a stunt like this again!

Adam destroys the projector, causing its light to disappear only showing Adam's glowing evil smile.

Adam: Also, I need to know more about that guy who's with the princess! He looks so familiar! I just can't remember where I saw him from!